What are the positive and negative examples of social interaction in this case?

Case 2 A: Efficiency & ProductivityCase 2A: Before you start the assignment, read the case carefully.Marzena Glowacka is the nurse manager for floors 2 and 3 at The Vales, a retirement community with an integrated long term care facility. The building is located in south Etobicoke, and has been in operation for five years; it houses 260 residents. The Vales is a for-profit facility owned and operated by Revera, a Canadian corporation which, according to its website, is the “leading provider of seniors’ accommodation, care and services”.Marzena manages a staff of 20 nurses, personal support workers, recreationists, and food service providers; the cleaning staff is managed by the Director of Facilities, Ben Craigey.Mariflor Castillo works for Marzena as a recreationist for floor 3. Her job is to manage and run the recreation program for the residents on that floor, including daily activities like exercise, games, and speakers, as well as special events like monthly outings. Mariflor has a meeting with Marzena to bring her up to speed about the next six months of activities.“Sorry I’m late, Marzena. I was just talking to Stephanie in HR and it took longer than I thought,” Mariflor says as she walks in – 10 minutes late – to Marzena’s office.“Mariflor, before we talk about the next six months, can you tell me what happened at Sherway Gardens last week? I’ve had complaints from three residents and at least two family members…” Marzena says.Mariflor glances down at the floor, before quickly looking back into Marzena’s eyes. “I’m not sure what you mean, Marzena. We had a great outing.”“According to Mr. Reyes in 307B, and Mrs. McKay in 319A,” Marzena says, “you did not bring the usual snacks and water. Also, according to what some family members have been told, there were no required washroom breaks.”“It’s true that I didn’t bring snacks this time, but that’s because I talked to the people on the list and suggested this one time they should bring money instead for snacks – Sherway has so many options for food…” Mariflor replies.“Mariflor, I’m afraid it doesn’t matter if Sherway has food options. The ministry guidelines for outings stipulate that food and beverages are to be provided. You know this, don’t you?”“I’m so sorry Marzena. I do know the guidelines, but I just thought we could change the way things get organized and planned this one time,” Mariflor says.Marzena recognizes that what has happened requires her to give Mariflor a first verbal warning because her performance is substandard. However, she has so much else on her plate she decides this is not an important enough matter. She gives Mariflor another chance.
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