Video for answers
911 Communications TED Talk Questions
1. What is the key skill that all 911 operators must have to be effective?
2. What is the typical format of 911 operator questions?
3. How do 911 operators refocus a caller?
4. 911 operators rely on caller attention and _____________________.
5. If a 911 operator is not getting needed responses they ______________ their questions and ______________________ caller actions.
6. Talk is systematic and _______________________.
7. There is a movement to change dispatch from clerical to _______________ ________________ ________________.
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