Place your order now for a similar assignment and have exceptional work written by our team of experts, At affordable ratesFor This or a Similar Paper Click To Order NowPlease use the attached template to fullfill the requirements. Guidance is provided in red type for each subheading. My chosen topic details are as follows:ANALYSIS:1.Projecttopic AND description: As the IT Manager for Summit Corporation, it has beennoted that the call center is having difficulty retaining a quality workforcein the current economic environment. One of the primary complaints is that callcenter agents are not able to telework like other departments in the agency.Call center agents are more likely than other departments to ask for transferor leave the organization entirely causing a workforce shortage, increasedcustomer wait time, and a lag in personal property moves. We need a SaaS cloud solution to allow employees to work remotely.2.Projectpurpose and goals: This project will increase employment retention andsatisfaction allowing for greater flexibility in the workforce. It will alsogreatly reduce the call center telephone budget.DESIGN and DEVELOPMENT:1.Explainwhy the problem and technological solution you have proposed are worthy ofstudy: This project is an ongoing problem stemming from the Covid 19 pandemicwhen corporations were asked to reduce their manpower in the office. Many businesseshave evolved over the past two years to accommodate the desire to work from. Wemust create these possibilities to remain viable as a service provider in thetransportation industry. A SaaS solution using AWS will give employees more flexability for telework and remote work.Projectedoutcomes and deliverables: This SaaS IT solution will alleviate the need for ouragents to be in the office. It will increase instances of telework, improve thequality of our call metrics, and save a considerable amount of money incomparison to the current system in place.For This or a Similar Paper Click To Order NowRelated
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