Review the Objectives & Lecture Notes on the Direct Approach Messages for writing good and neutral news messages in Week 2. You will have one document saved under the title of your name, the week, and the assignment name (ex. TWood, Week 2, Direct Approach); then use the headings below to identify each section of your assignment. Each section should be on a new page (insert page break at end of each) and you should create a letterhead for each memo or letter below.1. Order MessageCommunication Situation:You would like to order four products from SandHills Scents in Broker Bow, Nebraska, 59337; you have lost the order form for the store so you need to write a letter to make the order. You want to order the following: #508, Ranch Hand Liquid Soap, 4.5 oz., two at 2.97 each; #502, two 2.5-ounce bottle of Sage Lotion at 2.95; #513, one 2.5-ounce bottle of Soapweed Scents, at 4.05; and #523, four 2.5-ounce bottles of Sandalwood Oil, at 4.98 each. Shipping is $6.98. You would like your order charged to your companys VIP VisaCard which is on file at SandHills Scents, and you prefer UPS Ground delivery.Plan, compose, and complete an order message. Apply the CBO approach and the appropriate good news strategy (Direct Approach, 3 paragraphs.) Type the message using the block letter format with open punctuation. Design your company’s letterhead. Remember, the order should be placed in table format within your letter. Use the appropriate notations when necessary. Date the message June 30. Your final message should reflect the Six Cs of effective messages.2. Order Response MessageCommunication Situation:As Jonathan Graph, the retail sales manager for SandHills Scents, you will respond to the order message above.Review the Order Message previously created to plan, compose, and complete an acknowledgment of the order. Apply the CBO approach and the appropriate good news strategy. Provide details you consider helpful or necessary to complete this message. Remember to use this message to introduce/sell new items. Type the message using a block letter format with mixed punctuation. Use the appropriate notations when necessary. Date the message July 5. Your final message should reflect the Six Cs of effective messages.3. Claim MessageCommunication Situation:You discovered MUSAKCool.com through a friend’s recommendation on March 4. MUSAKCool.com has all music genres imaginable, allowing you to listen to as many tracks as you like for a fixed monthly fee of $9.99. The service sounded too good to be trueand sadly, it was. The service was so unreliable you began keeping note of when it was unavailable. During the second month, it was down for all or part of 17 days over half of the month. As much as you like it, you are fed up. To get the promotional $9.99 monthly rate, you prepaid for an entire year using your Visa card, and youve been a subscriber for two months now. While you didnt track outages during the first month, you believe it was about the same number of days as the second month. You are requesting a full refund and you want the company to reply to you through email.
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